For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, its office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. – Tom Peters
Excellent firms dont believe in excellence – only in constant improvement and constant change. – Tom Peters
Design is so critical it should be on the agenda of every meeting in every single department. – Tom Peters
Stop being conned by the old mantra that says, Leaders are cool, managers are dweebs. Instead, follow the Peters Principle: Leaders are cool. Managers are cool too! – Tom Peters
And I know Im supposed to feel guilty for wanting people to buy my books… and books in general? Novels and poetry, they belong to the realm of art. How dirty of us to try to hawk art! But, after a decade of hand-wringing and apologies, I cant quite muster the guilt anymore. – Julianna Baggott