All business success rests on something labeled a sale, which at least momentarily weds company and customer. – Tom Peters
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Management is about arranging and telling. Leadership is about nurturing and enhancing. – Tom Peters
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures. – Tom Peters
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The face of nature and civilization in this our country is to a certain point a very sufficient literary field. But it will yield its secrets only to a really grasping imagination. To write well and worthily of American things one need even more than elsewhere to be a master. – Henry James
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