If youre not serving the customer, youd better be serving someone who is. – Karl Albrecht
The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully. – Karl Albrecht
If the frontline people do count, you couldnt prove it by examining the reward systems in most organizations. – Karl Albrecht
Customer needs have an unsettling way of not staying satisfied for very long. – Karl Albrecht
Oh, East is East, and West is West, and never the twain shall meet,
Till Earth and Sky stand presently at Gods great Judgment Seat;
But there is neither East nor West, Border, nor Breed, nor Birth,
When two strong men stand face to face,
tho they come from the ends of the earth! – Rudyard Kipling