The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully. – Karl Albrecht
If the frontline people do count, you couldnt prove it by examining the reward systems in most organizations. – Karl Albrecht
If youre not serving the customer, youd better be serving someone who is. – Karl Albrecht
Customer needs have an unsettling way of not staying satisfied for very long. – Karl Albrecht
When I entered high school I was an A-student, but not for long. I wanted the fancy clothes. I wanted to hang out with the guys. I went from being an A-student to a B-student to a C-student, but I didnt care. I was getting the high fives and the low fives and the pats on the back. I was cool. – Benjamin Carson