If the frontline people do count, you couldnt prove it by examining the reward systems in most organizations. – Karl Albrecht
The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully. – Karl Albrecht
If youre not serving the customer, youd better be serving someone who is. – Karl Albrecht
Customer needs have an unsettling way of not staying satisfied for very long. – Karl Albrecht
The consequences of things are not always proportionate to the apparent magnitude of those events that have produced them. Thus the American Revolution, from which little was expected, produced much; but the French Revolution, from which much was expected, produced little. – Charles Caleb Colton