No good book or good thing of any kind shows it best face at first. No the most common quality of in a true work of art that has excellence and depth, is that at first sight it produces a certain disappointment. – Thomas Carlyle
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
