Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
His honest, patronizing pride in the good-will and respect of everybody about him was a safeguard even against foolish romance, still more against a lower kind of folly. – George Eliot
