Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
Quality isnt something that can be argued into an article or promised into it. It must be put there. If it isnt put there, the finest sales talk in the world wont act as a substitute. – C. G. Campbell
What gems of painting or statuary are in the world of art, or what flowers are in the world of nature, are gems of thought to the cultivated and thinking. – Attributed to Oliver Wendell Holmes in Excellent Quotations for Home and School
