Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
By and large, the critics and readers gave me an affirmed sense of my identity as a writer. You might know this within yourself, but to have it affirmed by others is of utmost importance. Writing is, after all, a form of communication. – Ralph Ellison
Honest good humor is the oil and wine of a merry meeting, and there is no jovial companionship equal to that where the jokes are rather small and laughter abundant. – Washington Irving
It seems to me that were in danger of losing sight of certain basic civic values in society by allowing the growth of a whole generation of people who really have no sense of attachment to society. – Alexander McCall Smith
