So much of what we call management consists in making it difficult for people to work. – Peter Drucker
The new information technology… Internet and e-mail… have practically eliminated the physical costs of communications. – Peter Drucker
There are an enormous number of managers who have retired on the job. – Peter Drucker
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker