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Quote by Peter Drucker
Quality in a product or service is not what the supplier puts in.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker

Other quotes by Peter Drucker

There is nothing so useless as doing efficiently that which should not be done at all. – Peter Drucker

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No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings. – Peter Drucker

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Quality is everyones responsibility. – W. Edwards Deming

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The best is the cheapest. – Benjamin Franklin

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The bitterness of poor quality remains long after low pricing is forgotten! – Leon M. Cautillo

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