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Quote by Peter Drucker
Quality in a product or service is not what the supplier puts in.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker

Other quotes by Peter Drucker

Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change. – Peter Drucker

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Author
Peter Drucker
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Pay beforehand if you would have your work poorly done. – Proverb

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