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Quote by Peter Drucker
Quality in a product or service is not what the supplier puts in.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker

Other quotes by Peter Drucker

Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker

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Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the “naturals,” the ones who somehow know how to teach. – Peter Drucker

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