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Quote by Peter Drucker
Quality in a product or service is not what the supplier puts in.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker

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Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. – Peter Drucker

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The productivity of work is not the responsibility of the worker but of the manager. – Peter Drucker

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Quality isnt something that can be argued into an article or promised into it. It must be put there. If it isnt put there, the finest sales talk in the world wont act as a substitute. – C. G. Campbell

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Men are more important than tools. If you dont believe so, put a good tool into the hands of a poor workman. – John J. Bernet

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So cheat your landlord if you can and must, but do not try to shortchange the Muse. It cannot be done. You cant fake quality any more than you can fake a good meal. – William S. Burroughs

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There is no labor a person does that is undignified; if they do it right. – Bill Cosby

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Its easy to see why pitchers respect McGwire. If you hit behind him, theyre saying that they dont respect you. You have to change their thinking. – Eric Davis

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