Peter Drucker's Quote - Quality in a product or service is not what the supplier puts in.

Quote by Peter Drucker

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker

Other quotes by Peter Drucker

Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker

Category:

Business

Author

Peter Drucker

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Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands. – Peter Drucker

Category:

power

Author

Peter Drucker

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The new information technology… Internet and e-mail… have practically eliminated the physical costs of communications. – Peter Drucker

Category:

Computers

Author

Peter Drucker

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