Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker
We know nothing about motivation. All we can do is write books about it. – Peter Drucker
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. – Peter Drucker
In Afghanistan, there is a plan to build democracy hundreds of thousands of troops are protecting it. There is a plan to rebuild and reconstruct there. But many thousands of Americans die from violence and poverty every year and we dont have a plan for reconstruction at home. – Jesse Jackson