Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. – Peter Drucker
Rank does not confer privilege or give power. It imposes responsibility. – Peter Drucker
The cool parts – the parts that have won Dubai its reputation as the Vegas of the Middle East or the Venice of the Middle East or the Disney World of the Middle East, if Disney World were the size of San Francisco and out in a desert – have been built in the last ten years. – George Saunders