Quality isnt something that can be argued into an article or promised into it. It must be put there. If it isnt put there, the finest sales talk in the world wont act as a substitute. – C. G. Campbell

Once a job is fouled up, anything done to improve it makes it worse. – Finagle

Quality is everyones responsibility. – W. Edwards Deming

Everything can be improved. – C. W. Barron