Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
People talk about the conscience, but it seems to me one must just bring it up to a certain point and leave it there. You can let your conscience alone if youre nice to the second housemaid. – Henry James
