Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures. – Tom Peters
The simple act of paying positive attention to people has a great deal to do with productivity. – Tom Peters
All business success rests on something labeled a sale, which at least momentarily weds company and customer. – Tom Peters
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, its office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. – Tom Peters
Today I can announce a raft of reforms that we estimate could save over 2.5 million police hours every year. Thats the equivalent of more than 1,200 police officer posts. These reforms are a watershed moment in policing. They show that we really mean business in busting bureaucracy. – Theresa May