Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures. – Tom Peters
Excellent firms dont believe in excellence – only in constant improvement and constant change. – Tom Peters
Community organizing is all about building grassroots support. Its about identifying the people around you with whom you can create a common, passionate cause. And its about ignoring the conventional wisdom of company politics and instead playing the game by very different rules. – Tom Peters
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, its office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. – Tom Peters