Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures. – Tom Peters
The simple act of paying positive attention to people has a great deal to do with productivity. – Tom Peters
Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what Ive been good at. – Tom Peters
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, its office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. – Tom Peters