Excellent firms dont believe in excellence – only in constant improvement and constant change. – Tom Peters
The whole secret to our success is being able to con ourselves into believing that were going to change the world because statistically we are unlikely to do it. – Tom Peters
Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures. – Tom Peters
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, its office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. – Tom Peters