A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt Dont bother me – Ive got important work to do. – Daniel Goleman
My hope was that organizations would start including this range of skills in their training programs – in other words, offer an adult education in social and emotional intelligence. – Daniel Goleman
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