A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt Dont bother me – Ive got important work to do. – Daniel Goleman
People tend to become more emotionally intelligent as they age and mature. – Daniel Goleman
The industrial processes in use today were developed at a time when no one had to consider what the environmental impact was. Who cared? But making ecological concerns matter to a companys bottom line will help it do the research and development that will reinvent everything we buy. – Daniel Goleman
My hope was that organizations would start including this range of skills in their training programs – in other words, offer an adult education in social and emotional intelligence. – Daniel Goleman