My hope was that organizations would start including this range of skills in their training programs – in other words, offer an adult education in social and emotional intelligence. – Daniel Goleman
People tend to become more emotionally intelligent as they age and mature. – Daniel Goleman
When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills. – Daniel Goleman
A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt Dont bother me – Ive got important work to do. – Daniel Goleman