My hope was that organizations would start including this range of skills in their training programs – in other words, offer an adult education in social and emotional intelligence. – Daniel Goleman
The emotional brain responds to an event more quickly than the thinking brain. – Daniel Goleman
But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job. – Daniel Goleman
A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt Dont bother me – Ive got important work to do. – Daniel Goleman