When an elderly woman was asked why she was standing in line to buy stamps from a teller when she could have used a stamp machine she replied: The machine wont ask me about my arthritis! – Source Unknown
Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work… I.Q. is a threshold competence. You need it, but it doesnt make you a star. Emotional intelligence can. – Warren Bennis