Never speak of yourself to others; make them talk about themselves instead; therein lies the whole art of pleasing. Everybody knows it, and everyone forgets it. – Edmond de Goncourt

Your ability to move others into appropriate, timely, and effective action is largely determined by the consequences of your speaking and listening. – Suzanne Mayo Frindt

If animals could talk, the world would lose its best listeners. – Robert Brault, rbrault.blogspot.com