Isnt one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that its basically impossible to use text to show that. – Donald Norman
User-centered design means working with your users all throughout the project. – Donald Norman
So what does a good teacher do? Create tension – but just the right amount. – Donald Norman
We expert teachers know that motivation and emotional impact are what matter. – Donald Norman
Genuine ignorance is… profitable because it is likely to be accompanied by humility, curiosity, and open mindedness; whereas ability to repeat catch-phrases, cant terms, familiar propositions, gives the conceit of learning and coats the mind with varnish waterproof to new ideas. – John Dewey