Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. – Zig Ziglar
Most men are individuals no longer so far as their business, its activities, or its moralities are concerned. They are not units but fractions. – Charles Dickens
If we are ever in doubt what to do, it is a good rule to ask ourselves what we shall wish on the morrow that we had done. – John Lubbock, “The Happiness of Duty,” 1887
It is impossible to overlook the extent to which civilization is built upon a renunciation of instinct. – Sigmund Freud, Civilization and Its Discontents
In 1977, at least, he wished to have people believe that he shared and was proud of an attitude toward women that is not acceptable in a politician. In 2003, all he has said is that he doesnt remember the interview. – Michael Kinsley
In matters of religion and matrimony I never give any advice because I will not have anybodys torments in this world or the next laid to my charge. – Lord Chesterfield
