I think we lost a great deal of sympathy and support with the way in which the crisis was handled, most importantly I think when we appeared to be grasping for too much at one time instead of identifying our priorities in a much more responsible fashion. – Billy Tauzin
I think the industry finally gets it. Theyve lost the connection with the American public, and theyve got to rebuild the trust with the American public. – Billy Tauzin