Your ability to move others into appropriate, timely, and effective action is largely determined by the consequences of your speaking and listening. – Suzanne Mayo Frindt

Never speak of yourself to others; make them talk about themselves instead; therein lies the whole art of pleasing. Everybody knows it, and everyone forgets it. – Edmond de Goncourt

The easiest way to meet people is to just look like someone who is willing to listen. – Robert Brault, rbrault.blogspot.com