God promises a safe landing, not a calm passage. – Proverb

Your most unhappy customers are your greatest source of learning. – Bill Gates, Business @ the Speed of Thought

In our nature, however, there is a provision, alike marvelous and merciful, that the sufferer should never know the intensity of what he endures by its present torture, but chiefly by the pang that rankles after it. – Nathaniel Hawthorne, The Scarlet Letter