Shock, confusion, fear, anger, grief, and defiance. On Sept. 11, 2001, and for the three days following the worst terrorist attack on U.S. soil, President George W. Bush led with raw emotion that reflected the publics whipsawing stages of acceptance. – Ron Fournier
Obama is capable – as evidenced by his first-term success with health care reform. But mandate-building requires humility, a trait not easily associated with him. – Ron Fournier
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