Readers always seem to think that the author has some control over the design of their books. – Donald Norman
Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone. – Donald Norman
It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format. – Donald Norman
We expert teachers know that motivation and emotional impact are what matter. – Donald Norman
The wisdom of crowds works when the crowd is choosing the price of an ox, when theres a single numeric average. But if its a design or something that matters, the decision is made by committee, and thats crap. You want people and groups who are able to think thoughts before they share. – Jaron Lanier