Readers always seem to think that the author has some control over the design of their books. – Donald Norman
I think there is a tendency in science to measure what is measurable and to decide that what you cannot measure must be uninteresting. – Donald Norman
In my opinion, no single design is apt to be optimal for everyone. – Donald Norman
So what does a good teacher do? Create tension – but just the right amount. – Donald Norman
Do not judge from mere appearances; for the lift laughter that bubbles on the lip often mantles over the depths of sadness, and the serious look may be the sober veil that covers a divine peace and joy. The bosom can ache beneath diamond brooches; and many a blithe heart dances under coarse wool. – Edwin Hubbel Chapin