Readers always seem to think that the author has some control over the design of their books. – Donald Norman
So what does a good teacher do? Create tension – but just the right amount. – Donald Norman

Readers always seem to think that the author has some control over the design of their books. – Donald Norman
So what does a good teacher do? Create tension – but just the right amount. – Donald Norman
I prefer design by experts – by people who know what they are doing. – Donald Norman
User-centered design means working with your users all throughout the project. – Donald Norman