Plans are only good intentions unless they immediately degenerate into hard work. – Peter Drucker
Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. – Peter Drucker
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
There is nothing so useless as doing efficiently that which should not be done at all. – Peter Drucker
When I go back to family reunions everybody goes, Hey cousin! Hey Auntie! And Im like, Okay I dont know you, I have no idea who you are. I am auntie and cousin for so many and even the ones in prison call me collect. And Ill be like, Which of my family members are giving you this phone number? – Sherri Shepherd