One who cares is one who listens. – J. Richard Clarke

I tell you everything that is really nothing, and nothing of what is everything, do not be fooled by what I am saying. Please listen carefully and try to hear what I am not saying. – Charles C. Finn

Never speak of yourself to others; make them talk about themselves instead; therein lies the whole art of pleasing. Everybody knows it, and everyone forgets it. – Edmond de Goncourt