The toughest thing about the power of trust is that its very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. – Thomas J. Watson
I try to forget about the expectation thats out there and the audience listening for the next thing so that Im not trying to please them. Ive spent a huge amount of time not communicating with those folks and denying that they exist. – Chuck Palahniuk
I had a lot of resentment for a while toward Kim Novak. But I dont mind her anymore. Shes okay. Weve become friends. I even asked her before this trip for some beauty tips. – Kim Novak
