The jewelry business is a very, very tough business – tougher than the computer business. You truly have to understand how to take care of your customers. – Guy Kawasaki
A crash is when your competitors program dies. When your program dies, it is an idiosyncrasy. Frequently, crashes are followed with a message like ID 02. ID is an abbreviation for idiosyncrasy and the number that follows indicates how many more months of testing the product should have had. – Guy Kawasaki