What he had yearned to embrace was not the flesh but a downy spirit, a spark, the impalpable angel that inhabits the flesh. – Antoine de Saint-Exupéry, Wind, Sand and Stars, 1939, translated from Frenc
A strong, successful man is not the victim of his environment. He creates favorable conditions. His own inherent force and energy compel things to turn out as he desires. – Orison Swett Marden
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that youre interaction with them was positive? – Simon Mainwaring