Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. – Peter Drucker
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. – William A. Foster
The great paradox of the 21st century is that, in this age of powerful technology, the biggest problems we face internationally are problems of the human soul. – Ralph Peters
