While there have been terrific advances in the state of technology around heuristics, behavior blocking, and things like that, technology is only a part of the approach to solving the problem with the more important aspect involving putting the right process in place. – John W. Thompson

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Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return. Truly appreciate those around you, and youll soon find many others around you. Truly appreciate life, and youll find that you have more of it. – Ralph Marston
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