When a machine begins to run without human aid, it is time to scrap it – whether it be a factory or a government. – Alexander Chase, Perspectives, 1966
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, its office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. – Tom Peters