We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but weve added some extras that people arent used to finding on Southwest. – David Neeleman
A game one of my sisters will play with me in my first year of being alive is called Good Baby, Bad Baby. This consists of being told I am a good baby until I smile and laugh, then being told I am a bad baby until I burst into tears. This training will stand me in good stead all through my life. – Ali Smith

