When the question arose whether I, as a member of the royal family, should take part in active combat in the Falklands, there was no question in her mind, and it only took her two days to sort the issue. – Prince Andrew
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that youre interaction with them was positive? – Simon Mainwaring
