Our marketing strategy is driven by the customer experience, not by “growth hawking.” We believe companies should be about fewer games, fewer hoops, and more value. We feel like open content speaks to that. – Gregory Ciotti, “Why We’re Opting Out of Opt-in Resources” (Help Scout, ww

For all of its faults, it gives most hardworking people a chance to improve themselves economically, even as the deck is stacked in favor of the privileged few. Here are the choices most of us face in such a system: Get bitter or get busy. – Bill O’Reilly, about capitalism