The system is that there is no system. That doesnt mean we dont have process. Apple is a very disciplined company, and we have great processes. But thats not what its about. Process makes you more efficient. – Steve Jobs
You dont repair that relationship by sitting down and talking about trust or making promises. Actually, what rebuilds it is living it and doing things differently – and I think that is what is going to make the difference. – Patricia Hewitt
