Forgiveness is an act of the will, and the will can function regardless of the temperature of the heart. – Corrie Ten Boom
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Its about communication. Its about honesty. Its about treating people in the organization as deserving to know the facts. You dont try to give them half the story. You dont try to hide the story. You treat them as – as true equals, and you communicate and you communicate and communicate. – Lou Gerstner
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