To focus on technique is like cramming your way through school. You sometimes get by, perhaps even get good grades, but if you dont pay the price day in and day out, youll never achieve true mastery of the subjects you study or develop an educated mind. – Stephen Covey
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. – Stephen Covey
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