The best way to win against the intolerable is to tolerate them, for this they have seldom dealt with. Your indulgence may soften their malice and open their eyes to more honorable ways. – Bryant H. McGill
Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues. – Jesse James Garrett
