A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. – Stephen Covey
Management is efficiency in climbing the ladder of success leadership determines whether the ladder is leaning against the right wall. – Stephen Covey
Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for. – Stephen Covey
The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life. – Stephen Covey
Ever since the Crusades, when Christians from western Europe were fighting holy wars against Muslims in the near east, western people have often perceived Islam as a violent and intolerant faith – even though when this prejudice took root Islam had a better record of tolerance than Christianity. – Karen Armstrong