A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. – Stephen Covey
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The character ethic, which I believe to be the foundation of success, teaches that there are basic principles of effective living, and that people can only experience true success and enduring happiness as they learn and integrate these principles into their basic character. – Stephen Covey
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You have to decide what your highest priorities are and have the courage — pleasantly, smilingly, nonapologetically — to say “no” to other things. And the way to do that is by having a bigger “yes” burning inside. The enemy of the “best” is often the “good.” – Stephen Covey
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